How can we help you?
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Top Questions
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Safety
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Bassinet
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Playpen
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Shipping & Returns
01
What safety credentials do Li'l Pengyu products have?
What safety credentials do Li'l Pengyu products have?
All Li'l Pengyu products are independently tested and certified by both the CPSC (U.S. Consumer Product Safety Commission) and ASTM (American Society for Testing and Materials), meeting the highest standards for quality, safety, performance, and functionality.
02
Are Li'l Pengyu bassinets safe for co-sleeping?
Are Li'l Pengyu bassinets safe for co-sleeping?
Yes. All Li'l Pengyu bassinets are designed and tested to meet or exceed the highest safety requirements. Our bassinet products allow parents to safely sleep with their babies by their side. By keeping the baby in a separate and safe area, our bassinet prevents any risks associated with co-sleeping.
03
What is the weight limit for your bassinet?
What is the weight limit for your bassinet?
The maximum weight limit for our bassinet is 20 lbs. Your baby can sleep in our bassinet for up to 5 months. However, if the baby shows early signs of pushing up the bed frame, please discontinue use.
04
How long can my baby sleep in a bassinet?
How long can my baby sleep in a bassinet?
Typically a bassinet is suitable for babies 0-5 months old. However, if the baby shows early signs of pushing up the bed frame, please discontinue use.
05
Can I use your bassinet with any kind of bed?
Can I use your bassinet with any kind of bed?
The Li'l Pengyu bassinet is designed to work with most adult beds. The Safer Sleep Bassinet supports beds 16.5-24 inches in height (including mattress), while the Bedtime Bliss Bassinet supports 15.3-20 inches in height. Please also ensure that there's no gap between the bassinet and the adult bed (for instance, avoid using the product with round-shaped adult bed frames).
06
Can your bassinets be used on a carpet or rug?
Can your bassinets be used on a carpet or rug?
Yes, the bassinet can be used on carpet or rug as long as all wheels are placed on the same surface to ensure stability and level surface.
07
How does the bedside attachment strap work?
How does the bedside attachment strap work?
The bedside attachment strap provides added stability and safety. To use the strap, lift the adult mattress, wrap the attachment strap around once, and buckle the strap under the bassinet. Adjust the strap so the bassinet is tight against the adult bed without leaning.
08
Does the bassinet come with a mattress?
Does the bassinet come with a mattress?
Yes. The bassinet comes with a firm, breathable and waterproof cotton mattress with a soft lining.
09
Does the bassinet come with a sheet?
Does the bassinet come with a sheet?
Bassinet sheets are not included with our bassinets, but you can check out our Comfy Mattress Pads, which are designed to be a safe, comfortable, and waterproof alternative to traditional bassinet sheets. These mattress pads are made of premium microfiber material, which is soft, breathable, and more water-absorbent than cotton. The two sizes fit the Safer Sleep & Bedtime Bliss Bassinet mattresses snugly for sleep safety.
10
How long does the bassinet assembly process take?
How long does the bassinet assembly process take?
The Bedtime Bliss Bassinet has an assembly-free design. Simply attach the wheels and unfold the bassinet to use it.
As for the Safer Sleep Bassinet, most of our customers find that the assembly process takes only 5-10 minutes. Tools are not required for the assembly process. Our product manual offers a complete walkthrough of the assembly procedures.
11
What's the benefit of Li'l Pengyu's bassinet vs. a traditional bassinet?
What's the benefit of Li'l Pengyu's bassinet vs. a traditional bassinet?
Our top priorities are safety, comfort, and convenience. All Li'l Pengyu products have met and exceeded U.S. product standard tests to ensure the highest level of quality, safety, performance, and functionality. The soft cotton mattress, premium velvet sheets, and sturdy alloy materials will provide a good night's sleep for both you and your baby. Our product also comes with several convenient features, including:
- Adjustable height to prevent acid reflux
- Lockable wheels so you can use the product anywhere at home
- Easy assembly process and portable carry bags
- (Bedtime Bliss Bassinet only) Simple crib conversion to help put your little one to sleep
12
How do I convert the bassinet to the bedside sleeper mode?
How do I convert the bassinet to the bedside sleeper mode?
Simply unzip the side wall and attach the bassinet to the adult bed using the attachment strap. Our product manual offers a more detailed walkthrough of this process.
13
When should I move my baby from a bassinet to a crib?
When should I move my baby from a bassinet to a crib?
You should move your baby from a bassinet to a crib at 5 months old, 20 lbs, or when the baby starts showing signs of rolling or pushing up.
14
What is your shipping policy?
What is your shipping policy?
We offer free 2-5 day shipping on all orders over $60. Orders placed before noon ET are processed on the same business day.
15
What is your return policy?
What is your return policy?
We offer a free 30-day trial on all of our products so that you can test our products in person without any risks! If you're dissatisfied with your purchase, we'll provide you with a prepaid shipping label to return your order. Returns must be in the original state and back in the packaging.
Returning your purchase is simple. Just send an email to help@lilpengyu.com within 30 days of receiving your product. Please include your Order ID and describe why you've chosen to return the product in the email. Your description won't affect your returns at all, but it'll help us deliver better products and experiences.
16
What if my product breaks or I need a replacement part?
What if my product breaks or I need a replacement part?
Our customer support team will be happy to assist you with replacement parts or free returns. Please discontinue use if your product breaks and contact us at help@lilpengyu.com.
17
Are Li'l Pengyu playpens safe?
Are Li'l Pengyu playpens safe?
Yes. All Li'l Pengyu playpens are designed and tested to meet or exceed the highest safety requirements. As advised by pediatricians, playpens are not intended to be used for unsupervised sleep. We recommend that parents follow the safety guidelines included in the product manual.
18
Why should I use a playpen?
Why should I use a playpen?
A playpen is a safe area for your baby or toddler to play safely without the necessity of regular watchful eyes. While you shouldn't leave your little one unsupervised for too long, a playpen will give you time to complete chores around the house or go on a short break. Most little ones also love the feeling of having their own kingdom for playing and exploring!
19
Why is your playpen better than others?
Why is your playpen better than others?
Our top priorities are safety, comfort, and convenience. All Li'l Pengyu products have met and exceeded U.S. product standard tests to ensure the highest level of quality, safety, performance, and functionality. The combination of lightweight oxford cloth and sturdy alloy materials gives you peace of mind as you enjoy a little break while your little one plays. Our product also comes with several convenient features, including:
- Waterproof material for easy cleaning and maintenance
- Easy assembly process and a portable carry bag
- Pull rings to help your little one learn to stand on their own
- Durable alloy steel frame and suction cups for enhanced sturdiness
20
Can I use the playpen both indoors and outdoors?
Can I use the playpen both indoors and outdoors?
Yes. Our playpen is made with waterproof material that's sturdy and easy to clean, so it's perfect for both indoor and outdoor usage! However, please avoid using the playpen outside in windy or suboptimal weather conditions. We recommend typing the playpen down for added safety when using it outdoors.
21
Where should I set up my playpen indoors?
Where should I set up my playpen indoors?
You can set up the playpen on hardwood floors or carpets/rugs. For hardwood floors, we recommend adding an extra layer of padding, such as foam puzzle pieces, inside or beneath the playpen to make the baby feel even more comfortable.
22
How do I keep the playpen clean?
How do I keep the playpen clean?
Our playpen is made with waterproof material, which makes cleaning effortless. Simply wipe down the playpen with a wet wipe or cloth dipped in warm water and mild detergent.
23
What is Li'l Pengyu's playpen made from?
What is Li'l Pengyu's playpen made from?
Our playpen is made of waterproof, lightweight oxford cloth and a sturdy alloy steel frame.
24
How long does the playpen assembly process take?
How long does the playpen assembly process take?
Most of our customers find that the assembly process takes less than 5 minutes. Our product manual offers a complete walkthrough of the assembly procedures.